Manage Booking Emirates How’s Your Customer Service Faring On Twitter, Email, And Chat?

The speed at which you respond to customer queries plays a big factor in the success of your business.No matter how amazing your products are, if you don’t have the time and the right information to resolve the issues your customers face, you’re unlikely to succeed.In this age of digital commerce, when landlines are not as in demand as they were two decades ago, you must be constantly where everybody is – social media sites.Even texting falls behind Facebook Messenger in terms of number of users; nearly 75% of 18 to 29-year-olds converse through the latter.Twitter, email, and web chat are messaging channels favoured by most people, but, unfortunately, few online retailers respond on these platforms.


A big improvement on Twitter response time Based on the 2017 Eptica Retail Conversation Study, which surveyed 40 premier retail brands in the UK, many companies failed to answer 46% of customer queries received on email, Twitter, Facebook, and web chat.Only 7.5% of them managed to respond across all channels, while a paltry 2.5% provided accurate information consistently.It’s worth noting, though, the massive improvement in the way retailers have handled their customer service on Twitter over the past 12 months. Eptica said tweets were answered in an average of four hours and five minutes compared to 13 hours and 10 minutes in 2014.On the other hand, queries that were sent to them via email took 43 hours and 52 minutes to be answered, which is longer than eight hours in 2015.Why live chat is vital to customer serviceLive chat is an important eCommerce tool as it allows a business to interact with customers and address their concerns in real time.If used properly, it can drive loyalty and higher revenues to your store.


Although 65% of consumers surveyed by Eptica said they are more comfortable with live chat now than they were five years ago, only 15% of them turned out satisfied with the experience.Majority of them don’t like waiting too long for a response to their query; oftentimes, let alone an irrelevant one.However, not every online company failed in this area.Those that are reaping the benefits of live chat did not hesitate to invest in a reliable chat system and incorporate machine learning to ensure consistent, accurate, and quick responses.Which of these tools are you using to provide customer service and how are you faring so far?

US Road Trips Offer a Real View of America – It’s Ideal to Know the Parking Rules

A variety of landscapes can be found exceptionally in the United States of America, ranging from Grand Canyon rock formations to the Yosemite redwood trees, the Hawaii volcanoes to Yellowstone National Park geysers, besides the Kansas prairies and the Utah snowy peaks.

The opulence and vastness of the States landscape draws tourists, writers, artists and more people every year. The roads are beautiful and fun that it is worth exploring. The Greyhound bus lines navigate for decades and are undoubtedly the best mode of transport. Considering to get an authentic experience of the road means hire a vehicle that offers the liberty to do as you want, thereby save on food and accommodation costs, besides being safe.

Visit the East Coast and see the New York bright city lights and proceed to Philadelphia. Soak into the South Carolina coastline and immerse into North Carolina beauty. Do not miss the government houses and museums. Proceed to Georgia and for best of the fun reach Miami for its sandy beaches and warm up in the sun.

The West Coast is geographically totally distinct from East Coast. Initiate first with Portland; proceed to Lake Tahoe and San Francisco. On this journey, do not miss out on Yosemite National Park. Your next stop must be in Monterey and proceed to the Big Sur cliff. Get dipped into a small town life, but get lost only in LA.

You may have heard a lot about America’s Route 66 and its prominent highways connecting to Chicago and Santa Monica, while it passes through New Mexico, Arizona, Nevada, and many more. This road trip offers road enthusiasts their part of pleasure while enjoying the real America.

Going by road, enjoying the road trip is true, but you have to be cautious about the US parking rules. There are places that require parked vehicles to be moved in every 72 hours, if it is on a public street parked. A vehicle code is issued and if it not moved in the specified 72 hours, your vehicle gets towed. Thus, before hitting on a road trip, get to know the road parking rules.

Remember that most areas have curb markings and also relevant street signs that you can park your vehicles in such areas, yet you must have a city issued valid permit. Of course the parking hours and days may be listed for your convenience and you must check it. You can avail a valid permit on showing your picture ID and your current registration to the police department.

Again, free parking is not coming really free even for the building residents. Actually, there is a wide spread of car-oriented in this city and so even after having enormous car parks, parking is an issue.

The Americans have to consider multi-storey car parks, so that they take minimum spaces and the cars have place to be parked. This can be done by transforming some old office building into some flats so that it creates parking space, but that is also not easy. The cost may prevent this activity.