Manage Booking Emirates How’s Your Customer Service Faring On Twitter, Email, And Chat?

The speed at which you respond to customer queries plays a big factor in the success of your business.No matter how amazing your products are, if you don’t have the time and the right information to resolve the issues your customers face, you’re unlikely to succeed.In this age of digital commerce, when landlines are not as in demand as they were two decades ago, you must be constantly where everybody is – social media sites.Even texting falls behind Facebook Messenger in terms of number of users; nearly 75% of 18 to 29-year-olds converse through the latter.Twitter, email, and web chat are messaging channels favoured by most people, but, unfortunately, few online retailers respond on these platforms.


A big improvement on Twitter response time Based on the 2017 Eptica Retail Conversation Study, which surveyed 40 premier retail brands in the UK, many companies failed to answer 46% of customer queries received on email, Twitter, Facebook, and web chat.Only 7.5% of them managed to respond across all channels, while a paltry 2.5% provided accurate information consistently.It’s worth noting, though, the massive improvement in the way retailers have handled their customer service on Twitter over the past 12 months. Eptica said tweets were answered in an average of four hours and five minutes compared to 13 hours and 10 minutes in 2014.On the other hand, queries that were sent to them via email took 43 hours and 52 minutes to be answered, which is longer than eight hours in 2015.Why live chat is vital to customer serviceLive chat is an important eCommerce tool as it allows a business to interact with customers and address their concerns in real time.If used properly, it can drive loyalty and higher revenues to your store.


Although 65% of consumers surveyed by Eptica said they are more comfortable with live chat now than they were five years ago, only 15% of them turned out satisfied with the experience.Majority of them don’t like waiting too long for a response to their query; oftentimes, let alone an irrelevant one.However, not every online company failed in this area.Those that are reaping the benefits of live chat did not hesitate to invest in a reliable chat system and incorporate machine learning to ensure consistent, accurate, and quick responses.Which of these tools are you using to provide customer service and how are you faring so far?

6 Tips To Find A Good Purchasing Agent

Are you looking for a good purchasing agent for your business? If so, you should know that many of the agents may not be qualified. You need to keep in mind that purchasing agents play a great role as far as international trade is concerned. They act like a bridge between buyers and sellers. If you want to choose a good sourcing or purchasing agent, we suggest that you follow the tips given below.

1. Language

The agent you are going to hire should have good command of the language spoken in the target country. This includes both written and spoken English and other languages. You know that language plays a great role in communication between business owners around the globe. Therefore, a good command over the desired language is a quality that your agent should have. If the professional is not well versed in the language that is spoken in that country, how can they be able to talk to the sellers in that country? They won’t be able to communicate and bargain well, which will increase their chance of getting ripped off.

2. Good morality

Your desired agent should know how to behave and protect the interests of foreign buyers in the target country. They should not take you to the scammers in the target country. Aside from this, they should be true to their words. In other words, they should have a high standard of morality. If you know that an agent asks for commission from both the buyer and the seller, you should stay away from them and look for some other agent. A good purchasing agent will never indulge in such acts.

3. Knowledge of import and export

A good sourcing agent should have good relationship with local authorities of the target country. They should be familiar with the policies of that country regarding import and export. Moreover, they should be familiar with the regulations related to import and export, which is very important to avoid lawsuits.

4. Purchasing methods

Your purchasing agent should know how to source or buy different items without killing a lot of time. They should know the best markets where your desired products can be purchased. Aside from this, they should know how they could get the best prices. And if you get a product at the lowest price, you can make the highest profit.

5. Familiarity with the product or industry

The agent should be familiar with the product or service you are interested in. For instance, if you want to buy ductile iron castings, we suggest that you look for an agent who is familiar with these products. There is no doubt that this field has certain terms and they should be familiar with these terms.

6. Knowledge of the international laws

Your sourcing agent should be familiar with international laws and other practices, such as quota issues, anti-dumping issues, tax issues and certification issues, to name a few.